Privacy Policy

Your privacy is important to us.

Privacy Policy

Last Updated: July 3, 2025

This Privacy Policy describes how Coziza Technologies Ltd ("Coziza", "we", "our", or "us") collects, uses, and discloses your personal information when you use our website https://coziza.com, mobile applications, or any other services we provide (collectively, the “Service”). It also outlines your privacy rights and how we work to protect them.

By using Coziza, you agree to the practices described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the conditions below. These definitions apply regardless of singular or plural usage.

Definitions

  • Account: A unique user profile created to access certain features of the Coziza Service.
  • Affiliate: Any entity that controls, is controlled by, or is under common control with Coziza.
  • Application: Refers to the Coziza mobile app or any related software provided by us.
  • Company: Refers to Coziza Technologies Ltd, registered at 75 Sofia Street, Accra, Ghana.
  • Cookies: Small files stored on your device to remember preferences and track usage.
  • Country: Refers to Ghana, where Coziza is headquartered and operates.
  • Device: Any internet-connected device such as a phone, tablet, or computer.
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Service: Includes our website, mobile application, and any features provided by Coziza.
  • Service Providers: External entities that process data on our behalf (e.g., hosting services, analytics providers).
  • Usage Data: Data collected automatically, such as browser type, device identifiers, and interaction logs.
  • Website: Refers to our platform at https://coziza.com.
  • You: The individual using our Service or a legal entity on whose behalf an individual is acting.

2. Data We Collect

Personal Data You Provide

We may collect:

  • Your name
  • Email address
  • Phone number
  • Residential or business address
  • Property preferences or saved listings
  • Payment details (if applicable)
  • Any other info you voluntarily submit (e.g., messages sent through our contact forms or agent inquiries)

Usage Data

Automatically collected information includes:

  • Your IP address
  • Device type and OS
  • Pages visited, time spent, and click actions
  • Mobile-specific identifiers
  • App crash logs or diagnostic data

Cookies and Tracking

We use both session and persistent cookies to:

  • Enable functionality (e.g., staying logged in)
  • Remember your preferences
  • Track anonymized usage for analytics
  • Improve performance and user experience

You can manage cookie settings in your browser or operating system.

3. How We Use Your Data

We use your personal information to:

  • Operate and maintain the Coziza platform
  • Help you find or list properties more effectively
  • Facilitate communication between buyers, renters, and property listers
  • Provide customer support
  • Improve user experience through analytics and feedback
  • Send transactional notifications (e.g., inquiry responses, new listing alerts)
  • Send optional promotional messages if you’ve opted in

We do not sell your personal data. We only share it with trusted partners or vendors who assist in delivering our Service.

4. Who We Share Data With

  • Service Providers: To help us operate (e.g., database hosting, analytics, cloud infrastructure)
  • Real Estate Partners: If you make an inquiry, relevant listing agents may receive your contact info.
  • Legal Requirements: If required by law or court order.
  • Business Transfers: If Coziza is acquired or merged, your data may be transferred.

5. Data Storage and Retention

Your data is stored securely in encrypted databases and cloud infrastructure. We retain your data:

  • As long as your account is active
  • As necessary to fulfill the purposes outlined in this policy
  • To comply with legal obligations or defend legal claims

6. Your Rights and Choices

You may:

  • Access or export your data
  • Correct or update inaccurate information
  • Delete your account and personal data
  • Opt out of marketing emails or push notifications

To do so, contact us at support@coziza.com or manage your preferences from your Coziza account settings.

7. International Transfers

Coziza operates primarily in Ghana, but some data processors may be located in other countries. We ensure your data is protected regardless of location, using safeguards such as contractual clauses and secure transmission protocols.

8. Children's Privacy

Coziza is not intended for users under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected data from a child, please contact us to have it deleted.

9. External Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party site you visit.

10. Updates to This Policy

We may revise this Privacy Policy as we evolve. Updates will be posted at https://coziza.com/privacy, with the “Last updated” date amended accordingly. Significant changes will be communicated through the app or email.

11. Contact Us

For any questions or concerns about this Privacy Policy or your data:

Email: support@coziza.com

Address: Coziza Technologies Ltd, 75 Sofia Street, Accra, Ghana